Approved: April 11, 2022
Position: Computer Desktop Technician (Information Technology Technician)
Reports to: Information Technology Supervisor
Policy: The Computer Desktop Technician reports to the Information Technology Supervisor and provides computer technology support to ensure full operational and educational use within the Prairie Rose School Division. The Computer Desktop Technician is responsible for the installation, maintenance, troubleshooting, and repair of computer equipment, mobile devices, peripherals, ITV distance delivery equipment and networks to prevent service interruption. The position provides help desk support and instructs personnel in the operation of computers, mobile devices, peripherals and related equipment including ITV distance delivery equipment.
Responsibilities:
- Install, maintain, and repair computers, mobile devices, and related peripherals;
- Install, configure and assist in the use of various operating systems and software applications;
- Troubleshoot and resolve software and hardware related problems.
- Diagnose and assist with repair of WAN equipment
- Install and maintain network data cables and terminations
- Provision user accounts for computer, network and email access and manage digital file storage
- Deploy and manage WLAN access points
- Deploy and manage IP phone, surveillance and communication systems
- Setup and maintain ITV distance delivery equipment
- Research and evaluate new technology that may be relevant to the divisions needs
- Provide instructional material and training to staff on use of technology
- Maintain accurate documentation and logs for hardware and software
- Organize and respond to user submitted tech requests
- Keep skills up to date by attending training conferences, courses or workshops
Education and Experience:
- Post high school computer training in a college or university
- Excellent communication, analytical and problem-solving skills
- Good understanding of the Hutterite culture and Colony processes
- Ability to work independently or in cooperation with team members
- Ability to prioritize tasks and manage time efficiently
- Possess a valid driver’s license and have access to a reliable vehicle
- Be able to move equipment weighing up to 40lbs